FAQ
Q1How long can i get the boxes ?
A Quantity less than 100 pcs will be shipped within 2 days. 15-20 working days for OEM/ODM orders. And it will take another 3-5 days to reach you by DHL, UPS, FEDEX,TNT... etc
Q2What is the warranty of your products?
A We provide 18 months Warranty, Generally, Customers send the broken PCBA back to us, And we will assume the shipping costs, And send customers a new box.
Q3What is your minimum order?
A Generally 10 pcs for zoomtak brand. 500 pcs for OEM /ODM service. Sample also acceptable.
Q4What payment methods do you accept?
A We accept T/T, PayPal, Western Union, And Trade Assurance on Alibaba.
Q5How can i trust you since we haven't done business before ?
A We have been a gold supplier on alibaba for more than 5 years. Whenever you search "Android tv box" on alibaba, we are in the first place. What's more, we have got lots of authority certificates. such as CE, ROHS, FCC, HDMI, IC certificate. And we attend CES in Las Vegas and WoldAsia-EXPO in HongKong every year.
Q6What accessories included in the packages?
A It includes Remote control, 1.5m HDMI cable, Power adaptor (US, UK, EU, AU standards as per market) and User manual. Air mouse and keyboard are available but need extra costs.
Q7What you can do for my OEM /ODM orders?
A We can put your logo on the boxes and packages. And we can also customize APP,software,UI, Wizard for you. We have a strong software engineer team.
Q8Will you update the firmware in the future?
A Yes, Our engineers will check and update the firmware regularlly.
Q9How to contact us?
A Contact person:Anna Shen
Skype: zoomtak Anna
Cell phone/Wechat/ WhatsApp: +86
Email: sales015(at)zoomtak.net